Refund policy

FIELD READY KITS — RETURN & REFUND POLICY (U.S. ONLY)

Effective Date: July 31, 2026

Field Ready Kits provides PPE, safety equipment, and gas detection devices intended for regulated industrial environments. Because these products cannot be safely or legally resold once opened or activated, our return policy is intentionally strict to protect customer safety and maintain compliance.

Return Eligibility

We accept returns only for defective or incorrect items.

For safety, compliance, and contamination‑control reasons, the following items cannot be returned:

PPE that has been opened, unsealed, or used
Kits missing any components
Items deployed on a jobsite
Items not in original sealed packaging
Gas monitors that have been activated, powered on, or exposed to any environment
Custom‑built kits (defined below)
Sale items
Gift cards

All return requests must be submitted within 14 days of receiving your order.

Custom‑Built Kits

A “custom‑built kit” refers to any Field Ready Kit that has been modified at the customer’s request, including:

Added or removed components
Substituted PPE items
Customized branding or labeling
Any non‑standard configuration not listed on our website

Custom‑built kits are non‑returnable unless defective.

Gas Monitors

Gas monitors cannot be returned once activated, powered on, or exposed to any environment. Activation begins internal logging, sensor warm‑up, and calibration drift, making the device unable to be certified as new.

Manufacturer Warranty

Defective gas monitors may be eligible for manufacturer warranty service. Contact us at returns@fieldreadykits.com and we will assist with warranty evaluation and next steps.

How to Start a Return

To request a return for a defective or incorrect item, email:

returns@fieldreadykits.com

Include:

Your order number
Photos of the issue
Photos of the full kit and packaging

Returns cannot be accepted without photo verification.

If your return is approved, we will send a prepaid return shipping label and instructions. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

The item is defective
The item is damaged
You received the wrong item

We will evaluate the issue and make it right.

Exchanges

We only offer exchanges for defective or incorrect items. Exchanges are not available for any other reason.

Refunds

Once your return is received and inspected, we will notify you of approval or denial. Approved refunds are issued to your original payment method within 10 business days.

If more than 15 business days have passed since approval, contact us at returns@fieldreadykits.com.